Front Office Labs


  • Campus

    Gnanagangothri Campus
  • Used By

    Students
Shutterstock 1116802022

Details

In hospitality, a customer’s interaction with the front desk often sets the tone for the entire service experience. It is crucial, therefore, to equip students to deal with the challenges and stresses that come with a front office job.

FHMCT offers students the chance to practice their skills in two front office labs. 

Front Office Lab 1

Front Office operations are simulated and students are taught to respond to them in their roles as receptionists and concierges. These simulations teach students how to deal with demanding customers, unusual requests and the complications of their roles, all with grace and confidence. 

Particulars of the Facility

Total area of the lab : 500 sq ft

Salient Features
Sl. NoName of the FacilitySpecificationsQuantity
1Reception Desk18mm Pre lam 3 Drawers , 1 Rounded, 6ft(l) X 2Ft (W)1
2White Board4Ft (L) 5ft (B)1
3HDTVPanasonic 46″1
4Bellman’s Hand Truck1

Front Office Lab 2

Through simulations, students learn more about the managerial work that goes into ensuring the smooth operation of Front Office activities. Often, this goes beyond service to customers to include management of various teams and individuals. 

Particulars of the Facility

Total area of the lab : 500 sq ft

Salient Features
Sl. NoName of the FacilitySpecificationsQuantity
1Concierge Desk18mm Pre lam 3 Drawers , 1 Rounded, 6ft(l) X 2Ft (W)1
2Reception Desk18mm Pre lam 10 Drawers , 1, 12ft(l) X 2Ft (W) 4Ft (H)1
3Room SafeOnity Electronic Safe2
4Hotel Luggage Cart1
5EDC MachineVerifone1
6CPULenovo1
7KeyboardDell1
8MouseDell1
9Computer MonitorZebronics1
10Queue Manager5
11White Board4Ft (L) 5ft (B)1
12HDTVSamsung 46″1