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Department of Front Office

Department of Front Office

The Front Office Department at FHMCT trains the students in front office operations with emphasis on effective communication skills and overall personality development of students. 

The students are given hands on experience with the hospitality property management system software to manage guest information, process reservations, assigning rooms, settling bills and revenue management. 

This department educates students about the importance of a liaison between guests and the hotel and ensuring that the needs of guests are met. 

The department trains the students to acquire advanced skills in maintaining sustainable customer relationship and lifetime value. Students are taught to handle the latest digital mediums of communication with the guests on a real time basis such as Instagram, Twitter, and LinkedIn.